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Customer relations management is a top priority for today’s companies proof of their determination to place customer needs at the heart of their business and make them the focus of their corporate strategy.
For the time being, Calvados has mostly “in-house”, medium-sized call centres, in the sectors of banking, insurance, telecommunications, retailing and public services.
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The purpose of these centres is to handle customer calls and provide information and technical or commercial assistance, together with home banking services or even online sales.
 Customized facilities :
Local authorities are determined to attract call centre outsourcers, i.e. subcontractors who provide customer services. Calvados is one of the few counties within a 2-hour radius of Paris that does not have many outsourcers yet. Two majors firms are set-up in Calvados : Webhelp and Armatis.
Top-quality real estate facilities dedicated to call centres are developed.
Training for jobs in customer relations
- 20 business courses, 2,500 young linguists, computer analysts and telecommunications and network engineers.
- Numerous specific modules (teleoperators, supervisors, telemarketing, remote sales, etc.) run by continuing education bodies, with dedicated training equipment.
If you are in need of technical or financial assistance , you need look no further than Calvados Stratégie.
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 Contact us :
Calvados Stratégie
Espace Gardin,
40 avenue de l'hippodrome
14000 Caen
Tel : 00 33 (0)2 31 15 62 70
Fax : 00 33 (0)2 31 15 62 75
Email : Click here |
Calvados Stratégie joins the A.F.R.C. (French Association of Customer Support Centres) |
 The A.F.R.C. seeks to raise the profile of a sector which now plays a central role in our social and economic fabric.
Calvados Stratégie has joined the Local Authorities Monitoring Unit, which represents around twenty economic development agencies. Its purpose is to provide information about assistance and support available around the country for new call centres.
> Click here to find more |
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